Returns & Exchanges
KRAKATAU offers a flexible return policy allowing you to return or exchange items within 30 days of delivery, provided they are in original condition with all technical tags attached. We strive to ensure your technical apparel meets your expectations for both function and fit.
Initiate Return
Log into your account portal or visit our returns center to select the items you wish to send back and provide a reason for the return.
Prepare Package
Place the items in their original protective packaging and include the printed return form inside the box to ensure faster processing.
Ship Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Refund
Once our warehouse inspects the returned technical gear, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing